We are committed to quality assurance and strive to maintain and improve high service standards.
Operational order processing follows the motto "experts talking to experts". This guarantees that the specialist responsible for a field of business on the client side communicates with the respective specialist at SIX x-clear / SIX SIS. Should it occur that you are not satisfied with our operational services, various escalation levels are in place for you to address the issue.
At the escalation levels 1 and 2 you place your demand with the management staff of the operational unit. They will do their utmost to find a quick solution to the problem.
If your complaint cannot be settled to your satisfaction, at escalation levels 3 and 4 the Risk Management team and the responsible management staff will be at your disposal.
| Escalation level 1 |
| Settlement-Desk |
| sett.xclear@sisclear.com |
| F +41 62 207 2560 |
| T +41 62 311 6555 |
| Escalation level 2 |
| Head of Settlement Client Desk |
| Philippe Doppler |
| philippe.doppler@sisclear.com |
| F +41 62 207 2617 |
| T +41 62 311 6517 |
| Escalation level 3 |
| Risk Management |
| xclearops@sisclear.com |
| F +41 44 288 5560 |
| T +41 44 288 4323 |
| Escalation level 4 |
| Head of Risk Management |
| Urs Wieland |
| urs.wieland@sisclear.com |
| F +41 44 288 5314 |
| T +41 44 288 4314 |