Client services
SIX Group and its subsidiaries strive for exemplary customer care. SIX x-clear's
international standing is to a high degree attributable to its client-oriented business approach.
Advantages:- Well-organised
Client Services division
- Ongoing attention until the client masters all relevant
operational procedures
- Continuous consideration of specific client needs
Welcome
to SIX x-clear
Once a SWX Europe, SIX Swiss Exchange or London
Stock
Exchange participant has decided to avail of SIX x-clear services, intensive customer care is granted
by the Business Development team during the implementation phase. The team also supports existing members wishing to make use of additional services.
The
primary aim is to ensure smooth take-on of new members to SIX x-clear. During the take-on period, the
focus is on attending, informing and supporting SIX x-clear members.
Personal
client relationships
- Another core responsibility of the
Business
Development team is to strengthen the business partnership between the client and the company.
- This
includes continual monitoring of service quality as well as regular client satisfaction surveys.
- Clients
are encouraged to make their needs and wishes known to their Customer Relation Managers at all times.
- The members of the Business Development team are the central contacts for clients
encountering difficulties or looking for answers to burning questions.
Our
strengths:- Personal contact creates an atmosphere of trust and
forms the basis of a fruitful cooperation.
- Direct involvement of clients allows
SIX x-clear to permanently improve its products and services.
- Information is available
around-the-clock and independent of direct contact with the SIX SIS Customer Support Officer.
- Our
operations specialists ensure a high quality of services.
- The quality standard of
our products and services is internationally acknowledged.
- SIX Group's customer
services guarantee professional client support.